CUSTOMER CARE SERVICE PLEDGE

Greenburgh Housing Authority commissioners and employees are dedicated to providing you excellent service. We thank you for being our clients. Our goals is to completely satisfy your housing needs.

WE WILL:

• Keep timely appointments
• Clearly explain policy, procedure, and the housing services process to you
• Address any concerns that you may have
• Always be friendly, courteous, and professional
• Always provide you with hassel free service
• Respond to all emergencies within 24 hours
• Acknowledge all letters within 3 working days
• Reply to all letters in detail within 10 working days
• Answer the telephone by the third ring
• Return all telephone calls within 24 hours
• Provide you with complete detailed information
• Assist you in all your housing and related needs

WE WILL NOT BE COMPLETELY SATISFIED
UNTIL YOU ARE COMPLETELY SATISFIED

If for any reason you are not, please contact our Executive Director at (914) 946-2110, ext 13. In the event that we fail to meet any of the above and you have substantial evedence to the effect, you will be compensated accordingly.

WE ARE HERE TO PROVIDE YOU WITH FIRST CLASS SERVICE

"Customer Care Is Our Top Priority"